My not-so-great experience with California Pizza Kitchen!
So today’s theme is “DISASTER” and I realized it might be a good time to bring this post out from the drafts where it has sat and gathered dust because I really feel sad about writing bad reviews, I feel sad for myself and I feel sad about saying this about California Pizza Kitchen, but then whats gotta be done, gotta be done.
Considering we were dealing with Bangalore traffic, we realized we are getting delayed and hence I called them about 30 mins before the reservation time saying we are running late and could they please change our reservation to about 20-30 mins later. I got a very curt (bordering rude, I would say) reply “you should have started on time”, I was like what but then he said he will keep the table and I hung up.
Now we reached the place and if you think the conversation wasn’t a disaster enough the real drama starts now. When I land up and ask for my table the server shows me a table for 5 (actually a table for 4 where a chair has been added) and I was like what? I tried to keep my calm and ask him how many people he has a reservation for? He instantly say 8 and then I ask him “do you think 8 people can sit there” and he says “NO” and I am like “so?”, he replies “Whatever, let me try something” and comes back after 5 minutes and tells me as if he is doing a HUGE favor to me “Ok we will open the above floor for you, come”.
We trot up, the lights off, chairs on top of the tables, you get the drift. He asks us to sit on two different tables and we tell him we are here for a dinner TOGETHER and would like to sit together, he trots us to a different table and starts removing the chairs, in fact we all start doing it.
Finally we settle down and sit hoping the disasters are behind us and the service begins. We order the appetizers and some drinks and after about 15 mins we all start sweating. We call the server and ask if the AC is working, he says yes madam it is. We think since they opened the floor for us, they might have put it on only then and hence its taking more time.
We wait for another 20 mins and call the server again. This time he almost scolds us and tells us “yes the AC is working”, waves his hand in front of the AC and says “see can’t you feel it” and walks off and we are like “WTF, really”. And AC is was not the only disaster that evening. The table was not cleared between the courses. In fact at one point of time I remember my brother in law picking up empty dishes and keeping them at the next empty table as the server had come with next round of food and had no place to keep it and was looking at us wondering what to do.
At this point of time, the kids were feeling suffocated and even N who usually is a picture of calm was losing it and said forget about the food that we have already ordered, lets just go from here. In all this did I try talking to the manager? Yes, I asked for him twice but nothing. Later while exiting the place, I met him and told him what happened and he was like “Madam I am sorry, the upstairs AC has a problem and that’s the reason we had closed the floor”. Hello! shouldn’t you be telling me this BEFORE you send me up? Yes he did apologize to me but after all that happened but did it make a difference? I don’t think so.
To be fair to them, the food was decent, if not extraordinary not bad too but frankly none of us was in a mood or condition to enjoy the food that night. We were barely eating it so that we can get out of the place.
All in all a meal that turned into a disaster due to poor service, arrogance of the staff and ruined an occasion for me and to top it all I had to pay a 10% service charge.
So would you go back to a place where you get service like this?